8b99 Terms & Conditions — Rules of Platform Use for Bangladesh Players

Age Eligibility

You must be at least 21 years of age to register an account and use any service provided by 8b99. By completing the registration process, you warrant and represent that you are 21 years of age or older. 8b99 takes age verification seriously. If it is determined that a player is under 21 years of age, the account will be immediately suspended, all pending withdrawals cancelled, and any remaining balance returned to the registered payment method where technically and legally feasible. 8b99 reserves the right to request age verification documentation from any player at any time.

Registration Requirements

To create a valid account on 8b99, you must meet the following requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be aged 21 or above.
• You must provide a valid Bangladeshi mobile phone number that is registered in your name.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current or former employee, contractor, agent, or family member of an employee of 8b99 or its affiliated companies.
• You must provide accurate, complete, and truthful information during registration and keep your account details up to date.

One Account Per Player

Each individual player is permitted to hold only one account on the 8b99 platform. The creation of multiple accounts by the same individual — whether using the same or different contact details, payment methods, or devices — is strictly prohibited and constitutes a breach of these Terms. Where duplicate accounts are identified, 8b99 reserves the right to suspend all associated accounts, void any winnings or bonuses accrued across those accounts, and restrict future access to the platform. If you believe you have accidentally created a second account, you must contact 8b99 support immediately.

Deposit Terms

8b99 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All deposit transactions are subject to the following conditions:

• The minimum deposit amount is ৳200 BDT across all supported payment methods.
• Deposits must be made using a payment account registered in your own name. Third-party deposits are not permitted.
• 8b99 does not charge fees on deposits made via bKash, Nagad, Rocket, or Upay. International card deposits may be subject to fees imposed by the card network or issuing bank.
• 8b99 reserves the right to request verification of the source of funds for any deposit. Failure to provide satisfactory verification may result in deposit reversal and account suspension.

Withdrawal Terms

Withdrawals are processed to the same payment method used for the most recent deposit, subject to KYC verification. The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is ৳500 BDT. Withdrawal requests below this amount will not be processed.
• KYC-verified accounts in good standing can expect withdrawals to be processed within 2 hours of the request being submitted during normal operating conditions.
• 8b99 reserves the right to delay processing of any withdrawal for additional verification purposes. Processing times may also be extended during periods of high volume, system maintenance, or public holidays.

KYC Verification

8b99 is required to conduct Know Your Customer (KYC) verification as part of its anti-money laundering and responsible gaming obligations. KYC verification may be requested at any time but is most commonly required before processing a withdrawal above a specified threshold. Players must provide accurate identity documentation when requested. Failure to complete KYC verification within a reasonable timeframe specified by 8b99 may result in the suspension of withdrawal functionality until verification is completed. KYC documents are processed securely and in accordance with the 8b99 Privacy Policy.

General Bonus Terms

From time to time, 8b99 may offer bonuses, promotions, free spins, reload offers, and other incentives to new and existing players. All bonuses offered by 8b99 are subject to specific wagering requirements and conditions that will be stated at the point the bonus is offered. Bonuses are awarded at 8b99's sole discretion and may be withdrawn or modified at any time. Unless otherwise specified, bonuses credited to a player's account must be wagered a minimum number of times before the bonus balance or any winnings derived from the bonus balance can be withdrawn. The applicable wagering requirement for each bonus will be clearly stated in the promotion terms.

Wagering Requirements

The following conditions apply to all bonus wagering requirements at 8b99 unless explicitly stated otherwise in the specific promotion terms:

• Wagering requirements must be met within the time period specified in the promotion terms. Failure to complete the required wagering within the specified period will result in the bonus and any associated winnings being forfeited.
• Not all games contribute equally to wagering requirements. Slot games generally contribute 100% towards wagering requirements. Live casino games, table games, and sports bets may contribute at a lower rate or may not contribute at all. The specific contribution rates for each game type will be stated in the promotion terms.
• 8b99 reserves the right to void any winnings and remove any bonus balance from an account if there is evidence that a player has exploited or attempted to exploit the bonus system in a manner inconsistent with the spirit of the promotion.
• Bonuses cannot be transferred between accounts, exchanged for cash outside of the wagering requirement completion process, or combined with other bonus offers unless explicitly permitted.

Bonus Abuse and Fraud Prevention

8b99 employs automated and manual monitoring systems to detect bonus abuse, matched betting patterns, arbitrage betting, and any other activity that is deemed to circumvent the legitimate purpose of promotions. Where such activity is detected, 8b99 reserves the right to void all bonus funds, cancel any related withdrawals, and close the player's account. Players who have previously had an account closed for bonus abuse will not be eligible for future promotions on any new account they may create.

Game Integrity

All games available at 8b99 are provided by certified third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, PG Soft, Microgaming, and others. Game outcomes are determined exclusively by the Random Number Generator (RNG) systems operated by those providers, which are independently certified and audited for fairness. 8b99 does not have any ability to influence game outcomes. Players acknowledge that all casino games carry a house edge and that winning outcomes are not guaranteed.

Prohibited Conduct

The following conduct is strictly prohibited on the 8b99 platform and may result in immediate account suspension, forfeiture of funds, and legal action where applicable:

• Use of automated software, bots, scripts, or any other artificial means to interact with the platform or its games.
• Collusion with other players or with 8b99 staff to gain an unfair advantage in any game.
• Any attempt to exploit software errors, glitches, or vulnerabilities in games or platform systems. Winnings derived from such exploitation will be voided.
• Money laundering, fraud, or any use of the platform to facilitate illegal financial transactions of any kind.

Malfunction and Technical Issues

In the event of a game malfunction, system error, or technical fault that affects the outcome of a game or bet, 8b99 reserves the right to void the relevant game round or bet and return stakes to the player's account. 8b99 is not liable for any losses incurred as a result of system downtime, connectivity issues, or technical failures beyond its reasonable control. Players experiencing technical issues should contact 8b99 support as soon as reasonably practicable.

Account Security Obligations

You are solely responsible for maintaining the confidentiality of your 8b99 account login credentials, including your registered phone number and password. You must not share your account credentials with any other person. Any activity carried out using your account credentials will be attributed to you and you will be held responsible for it. If you suspect that your account has been accessed without your authorisation, you must contact 8b99 support immediately. 8b99 will take reasonable steps to investigate and secure the account once notified, but accepts no liability for losses incurred prior to notification.

Player Obligations

By using the 8b99 platform, you agree to the following obligations as a player:

• You will only use your account for lawful, personal entertainment purposes and not in connection with any commercial or business enterprise.
• You will ensure that all information provided to 8b99 during registration and at any subsequent point is accurate, current, and complete, and you will promptly update your account details if any information changes.
• You will not use the 8b99 platform while located in a jurisdiction where accessing online gambling services is prohibited by applicable law.

Our Commitment

8b99 is committed to responsible gaming and takes active measures to promote the safe enjoyment of gambling services by eligible adults. Gambling on 8b99 is intended as a form of entertainment. It should never be viewed as a method of generating income, addressing financial problems, or recovering losses. 8b99 encourages all players to set personal limits, play within their financial means, and seek help if they feel that gambling is negatively affecting their life.

Available Responsible Gaming Tools

8b99 provides the following responsible gaming tools to all account holders, accessible from the account settings dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Once set, a limit cannot be increased until the current limit period has expired.
• Time-Out: Players may request a time-out period of between 24 hours and 6 weeks, during which access to the account for gambling purposes will be suspended.
• Self-Exclusion: Players who wish to take a longer break from gambling may request self-exclusion for a minimum period of 6 months. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Players may enable periodic session reminders that display time spent and amount wagered during the current session, to support informed decision-making during play.

Platform Availability

8b99 strives to maintain continuous platform availability but does not guarantee uninterrupted access to its services. The platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, or circumstances beyond 8b99's reasonable control including but not limited to internet service provider outages, third-party game provider downtime, force majeure events, or government action. 8b99 will not be liable to any player for losses or inconvenience arising from periods of unavailability.

Exclusion of Warranties

The 8b99 platform and all services provided through it are offered on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, 8b99 disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 8b99 does not warrant that the platform will be error-free, that defects will be corrected, or that the platform or the servers that make it available are free of viruses or other harmful components.

Limitation of Damages

To the maximum extent permitted by applicable law, 8b99's total liability to any player for any claim arising out of or relating to these Terms or the use of the platform shall not exceed the total amount deposited by the player into their 8b99 account in the thirty (30) days immediately preceding the event giving rise to the claim. In no event shall 8b99 be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with a player's use of the platform.

Amendments to These Terms

8b99 reserves the right to amend, update, or replace these Terms at any time without prior notice. The revised Terms will be published at 8b99.ws/terms-conditions with an updated effective date. It is your responsibility to review these Terms periodically. Your continued use of the 8b99 platform following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the platform and may request account closure by contacting 8b99 support.

Account Termination

8b99 reserves the right to suspend or permanently close any player account at any time and without prior notice if there is reasonable belief that the player has breached these Terms, engaged in fraudulent activity, or poses a risk to the platform or other players. In cases of account closure by 8b99 for breach, any bonus balances will be forfeited and genuine deposited funds remaining in the account will be returned to the player via the original payment method where technically and legally feasible. Players may also close their own account at any time by contacting 8b99 support. Any outstanding wagering requirements on active bonuses will be forfeited upon voluntary account closure.

Contact and Complaints

If you have any questions about these Terms, wish to raise a complaint, or need to contact 8b99 for any account-related matter, please reach the 8b99 support team through the official support channel available on the 8b99.ws website. 8b99 aims to acknowledge all complaints within 24 hours and to resolve them within 5 business days. Complex complaints may take longer to resolve; in such cases 8b99 will keep the player informed of progress. The official contact email for written correspondence is [email protected].